Privacy Policy

Effective date: October 12, 2026

AccuSpire is a brand of GloMed Scientific Inc. (dba AccuSpire), 12601 N Cave Creek Rd, Ste 101, Phoenix, AZ 85022, USA ("AccuSpire", "we", "us"). We supply ophthalmic, surgical, medical and veterinary instruments and supplies to eye-care practices, hospitals, surgery centers, clinics, veterinarians, distributors and individual buyers. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have when you visit accuspire.com, buy from us, request a quote, send a purchase order, or contact us by phone, text, email, chat or in person (for example at trade shows).

1. Information we collect

Information you give us

• Contact and account details: name, practice or company name, job title, email, phone and mobile numbers, billing and shipping addresses, and account login.
• Order and purchasing details: products ordered, quotes, purchase orders, order history, returns, warranty and repair requests, and backorder preferences.
• Payment details: card payments are entered on our checkout and processed by our e-commerce platform and payment processors. We do not store full card numbers on our own systems. If you pay by check, ACH or wire, we keep the remittance details needed to apply your payment.
• Business account and credit details: if you apply for net terms or pay by purchase order, we collect accounts-payable contacts, tax ID or resale/tax-exemption certificates, and any trade references or credit information you provide.
• Professional details: specialty, practice type and, where required to sell certain restricted or prescription devices, license or credential information.
• Communications: the content of your emails, texts, chats, call recordings and voicemails, survey answers, and product reviews.
• Trade-show and event details: information on business cards or badge scans you share with us.

Information collected automatically

• Device and usage data such as IP address, browser and device type, pages viewed, products searched, referring links, and the date and time of visits.
• Cookies, pixels and similar technologies, including those that keep your cart and login working, measure site performance and help us show relevant ads (see Section 6).
• Email engagement data, such as whether a message was delivered or opened and which links were clicked.
• Call and text metadata, such as the phone number, date, time and duration.

Information from other sources

• Shipping carriers (delivery status and address corrections), payment processors (payment and fraud-check results), and marketplaces or partners through which you order our products.
• Business contact information from publicly available sources such as professional directories, practice websites and trade-show exhibitor or attendee lists.

Patient information. Our products are sold to professionals and buyers, not for the purpose of handling patient care. We do not ask for patient health information. Please do not send us patient names, medical records or other protected health information. If you do, we will use it only as needed to answer your request and then delete it where we can.

2. How we use information

• To process, ship and track orders, purchase orders and quotes; handle returns, exchanges, warranty and repair; and manage backorders.
• To set up and manage your account, net terms, invoices and payments, and to verify tax exemption or professional status where required.
• To answer questions and provide customer service by phone, text, email and chat, including product, sizing and cleaning/reprocessing questions.
• To send transactional messages about your orders, shipments, quotes and account.
• To send marketing emails about products, promotions and new arrivals. You can unsubscribe at any time.
• To support product safety: if a manufacturer or the U.S. Food and Drug Administration issues a recall, safety notice or field correction, we use order records to identify and contact affected customers, and we handle complaints and adverse-event information as the law requires of a device distributor and importer.
• To improve our website, catalog, search and service, and to understand which products and content are useful.
• To show relevant ads on other sites and measure how well they work.
• To prevent fraud, secure our systems, enforce our terms, and comply with legal, tax, accounting and regulatory obligations.

Call recording and AI tools. Calls may be recorded and transcribed for quality, training and record-keeping. We may use technology providers, including artificial-intelligence tools, to transcribe calls, summarize messages, route requests and help answer common questions. When you interact with an automated assistant, we will tell you so, and you can always ask to speak with a person.

3. How we share information

We do not sell your personal information. We share it only as described here.

• Service providers who work for us under contract: our e-commerce platform and website hosting, payment processing, shipping carriers and shipping software, email and marketing platforms, customer-service, phone and text-messaging systems, analytics, accounting, IT and data-storage providers. They may use the information only to provide services to us.
• Manufacturers and suppliers, when needed to fulfil your order (for example items shipped directly by the manufacturer), handle warranty, repair or returns, or carry out a recall or safety notice.
• Advertising and analytics partners, such as Google, through cookies and similar technologies on our site (see Section 6).
• Government and legal: to comply with law, regulation, subpoena or court order, including FDA medical-device reporting, recall and tracking requirements, tax authorities, and to protect the rights, property and safety of our customers, our company and others.
• Professional advisers such as accountants, auditors, lawyers and insurers.
• Business transfers: if we are involved in a merger, acquisition, financing or sale of assets, information may be transferred as part of that transaction, subject to this policy.
• With your consent or at your direction.

4. Text messaging (SMS)

If you give us your mobile number and agree to receive text messages, or text us first, we use your number to send messages about your orders, shipments, quotes, returns and account, and to reply to your questions. We do not sell, rent or share mobile numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver messages, only for that purpose. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time. See Text Us and our Terms & Conditions.

5. Marketing emails

If you buy from us or sign up, we may send emails about products, promotions and new arrivals. Every marketing email includes an unsubscribe link, and you can also ask us to stop by contacting us. We will still send transactional emails about your orders and account.

6. Cookies, analytics and advertising

We and our partners use cookies, pixels and similar technologies to keep the site working (cart, checkout, login), remember preferences, measure traffic and performance (for example Google Analytics), and show and measure ads (for example Google Ads). You can:

• Block or delete cookies in your browser settings. Some site features, such as the cart and checkout, may not work without them.
• Manage Google ad personalization at adssettings.google.com and install the Google Analytics opt-out add-on at tools.google.com/dlpage/gaoptout.
• Learn about opting out of interest-based ads from many companies at optout.aboutads.info.

Our site does not currently respond to browser "Do Not Track" signals.

7. Your choices and rights

You can ask us to:

• access or receive a copy of the personal information we hold about you;
• correct information that is inaccurate;
• delete your information, subject to records we must keep for legal, tax, accounting or product-safety reasons;
• stop marketing emails or texts; and
• opt out of targeted advertising.

Depending on where you live, you may have additional rights under state law, and we will honor them as the law requires. To make a request, email cs@accuspire.com or call (623) 233-0195. We will verify your request using information we already have, and we will not discriminate against you for exercising your rights. An authorized agent may submit a request on your behalf with proof of authorization.

8. Data security

We use reasonable administrative, technical and physical safeguards, including encrypted (HTTPS) connections, PCI-compliant payment processing, and access controls that limit customer information to people and providers who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential.

9. Data retention

We keep personal information for as long as your account is active and as long as needed for the purposes in this policy. We keep order, invoice and tax records for as long as tax and accounting law requires, usually at least seven years, and we keep distribution records for as long as needed to support product recalls and regulatory requirements. When information is no longer needed, we delete or de-identify it.

10. Where information is processed

We are based in the United States, and your information is stored and processed in the United States. Some of our team members and service providers, including customer-service and support staff, work outside the United States, for example in India and the Philippines, and may access information to serve you. We protect information handled outside the U.S. under this policy.

11. Children

Our website and products are intended for professionals and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

12. Links to other sites

Our site may link to manufacturer, carrier and other third-party websites. Their privacy practices are their own, and we encourage you to read their policies.

13. Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new effective date, and for material changes we may also notify you by email or a notice on our site.

14. Contact us

GloMed Scientific Inc. (dba AccuSpire)
12601 N Cave Creek Rd, Ste 101, Phoenix, AZ 85022, USA
Phone: (623) 233-0195
Email: cs@accuspire.com